Use the tracking link in your shipping-confirmation email to follow your package. Tracking begins after the carrier accepts the shipment and may take up to 48 hours to update.
Find an order
Signed-in customers can review recent orders in My Account. If you checked out as a guest or need help, email support@thesunbern.com with your order number and the email address used at checkout.
If tracking shows delivered
Check the delivery area, household members, building staff, parcel lockers, and nearby safe locations first. Then contact the carrier and our team promptly so delivery can be investigated. To protect customer privacy, we may ask you to confirm order details before sharing information.