Our customer-care team can help with product details, sizing, order updates, shipping, returns, exchanges, and website accessibility. For faster assistance with an existing purchase, include your order number and the email address used at checkout.
Customer care
Email: support@thesunbern.com
Phone: 512-296-3802
Business address
Sun Bern NC, LLC
127 Staffordshire Dr
New Bern, NC 28562-8441
United States
Before sending a return
Please contact us before mailing merchandise. Our team will confirm eligibility, provide current instructions, and help prevent a package from being delayed or sent to the wrong location. Messages are reviewed on regular business days.